Making memories – Part 1
With a store like Regalo, we get to meet a number of people every day, out to buy different kinds of things. Once in a while though, we get a customer we are truly unable to forget. One morning, as we went about getting ready for the day, we got a call on the Regalo phone number. The gentleman on the other end of the line had seen our ad in the newspaper and wanted to enquire about a discount.
After the usual pleasantries, he told us that while he was keen on coming to the store to look at a few novelty items, he would not be able to do so as he was quite old and had difficulty walking in addition to the fact that he would have trouble finding the store, being a new customer. So, we decided to arrange a car for him and have him picked up so that he didn’t miss out on an outing simply because of his age.
A resident of a nearby housing society, the old man was brought to Regalo within the hour and we were all quite pleased to meet him. He took a good while to look around the store and was delighted with the collection, promising to tell his daughter and son who were settled abroad, to come check out the store whenever they came to town. We spent a good hour chatting and discussing various anecdotes.
Soon it was time to leave, and we had once more arranged a car and driver to drop the gentleman back safely. However, this time he refused our service and instead wanted to return back to his home on his own, insisting that he was still strong enough to do so despite his age. Seeing his spirit inspired us and we hope to continue serving customers like him. Here at Regalo, we believe in building emotional connections and supporting the community emphasising the fact that gifting is for all, no matter their age or abilities!